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Returns Information

Canterbury of New Zealand is happy to accept the return of goods within 30 days of receipt.
 
For exchanges please complete the returns form provided with your order, enclosed in your original package. If requested we will refund the monetary value of the items returned, at the price you purchased them, but not the delivery charges (if applicable).
 
Goods must be returned in the same condition as received, with all packaging. Canterbury reserves the right to refuse a refund or exchange if the goods are deemed to have been damaged, worn or tampered with. This does not affect your statutory rights.
 
For all returns please include a completed Returns Form which can be generated from your online account. Alternatively, you can contact our Customer Operations team by clicking here who will provide you a Return Authority number and the return address here.
 
We can only process exchanges for stock of equal or lesser value for the original purchase order. Our accounts department will process a refund for the difference if applicable.
 
If you are returning an item because of an error on our part or because it is faulty, we will arrange for the collection. Please contact our customer support team: customer.service@canterburynz.com
 
Refunds can only be made to the original card of purchase. Refunds to a card other than the original can only be processed if the original account details have expired. Please allow up to 14 days for your refund to be processed. Our returns procedure does not affect your statutory rights. 
 

Returning items by post

Customers have to arrange your own return via nz post or another courier service, please complete the returns slip provided, and enclose this in your order. We recommend that you send your item via a recorded delivery service to obtain a tracking number and proof of signature. We are unable to accept liability for any goods lost in transit to our warehouse.
 
Please return to;

Canterbury of New Zealand Ltd
Online Returns
19 Copsey Place
Avondale
Auckland 1026 

Our Returns Procedure does not affect your statutory rights.

 
 
 

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