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Returns Information

Covid 19 Delivery Update

Canterbury is a proud Kiwi brand. We've been part of the New Zealand landscape since 1904, and have a proud history of helping the community in tough times. 

Right now, that means doing our best for our staff, the broader Canterbury community and everyone in New Zealand. With level 2 restrictions being imposed in New Zealand from Thursday 14th May 2020, this means our physical retail stores will now open as well as our full range of products will still be available through our website in New Zealand, for contactless delivery only.

We continue to put the health and welfare of our teams and our customers first. We have temporarily updated our delivery protocols to limit interaction and physical contact. Couriers will be required to leave customer parcels at a safe location, out of public sighting at the designated delivery address to ensure a contactless drop. 

To the whole Canterbury whanau, Kia Kaha , we will get through this together. 

Jamie Meikleham, Managing Director APAC, Canterbury

Canterbury of New Zealand is happy to accept the return of goods within 30 days of receipt. 

Returns policy information

If requested we will refund the monetary value of the items returned, at the price you purchased them, but not the delivery charges (if applicable). We can also exchange items for a different size or colour. 

Goods must be returned in the same condition as received, with all packaging. Canterbury reserves the right to refuse a refund or exchange if the goods are deemed to have been damaged, worn or tampered with. This does not affect your statutory rights. 

A Return Form must be included in your return

Returns forms can be generated from your Canterbury Account within 30 days of purchase:

1.     Simply log in here using the email address you used when purchasing the product (if you do not have an existing account, create one using the same email address that you used for your purchase).

2.     Click on 'My Order History'

3.     Click on the appropriate order and products and then click the button 'return items'.

4.     Add quantities and reason for returning items.

5.     A Return Form will be emailed to you. Please print it out and enclose it with the returned items. If you can't find the Return Form email in your inbox then please check your junk mail.

If you are experiencing any difficulty generating a Returns Form please contact us on 0508222636 or customer.service@canterburynz.com. 

Please note you cannot exchange any garment for a different style. You can exchange for a different colour or size or may request a refund. 

If you are returning an item because of an error on our part or because it is faulty, we will arrange for the collection. Please contact our Customer Support Team via email on: customer.service@canterburynz.com

Refunds can only be made to the original card of purchase. Refunds to a card other than the original can only be processed if the original account details have expired. Please allow up to 14 days for your refund to be processed. Our returns procedure does not affect your statutory rights. 

Returning items by post

Customers have to arrange their own return via nz post or another courier service, please enclose a returns slip with your return. We recommend that you send your item via a recorded delivery service to obtain a tracking number and proof of signature. We are unable to accept liability for any goods lost in transit to our warehouse.

Please return to;

Canterbury of New Zealand Ltd
Online Returns
19 Copsey Place
Avondale
Auckland 1026 Our Returns Procedure does not affect your statutory rights.

 
 
 

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