Returns Information

Returns Policy:

Canterbury of New Zealand is happy to accept the return of goods within 30 days of receipt.  

If requested we will refund the monetary value of the items returned, at the price you purchased them, but not the delivery charges (if applicable). We can also exchange items for a different size or colour. 

Goods must be returned in the same condition as received, unworn with original tags attached. Canterbury reserves the right to refuse a refund or exchange if the goods are deemed to have been damaged, worn or tampered with, or the tags have been removed. This does not affect your statutory rights. 

If you checked out as a guest, simply to go the Return Customer section and request a 'forgotten password' to set up and account and access your order history.

 

Returns Procedure

A Returns Form must be included in your return

Returns Forms can be generated from your Canterbury Account within 30 days of purchase:

Please download a Returns form here. 

If you are experiencing any difficulty please contact us on 0508 222 636 or customer.service@canterburynz.com. 

You can exchange for a different colour or size, or a different style of the same value, or you can request a refund.

If you are returning an item because of an error on our part or because it is faulty, we will arrange for the collection. Please contact our Customer Support Team on: customer.service@canterburynz.com to arrange collection.

Refunds can only be made to the original card of purchase. Refunds to a card other than the original can only be processed if the original account details have expired. You will receive an email confirmation of your return having been processed. Please allow from 3 to 5 working days for your refund to appear in your account after receiving email confirmation. Our returns procedure does not affect your statutory rights

 

Returning Items by Post:

Customers have to arrange their own return via post or another courier service. Please enclose a Returns Form  with your return. We recommend that you send your item via a recorded delivery service to obtain a tracking number and proof of signature. We are unable to accept liability for any goods lost in transit to our warehouse.

 

Please return to:

Canterbury of New Zealand Ltd

Online Returns

19 Copsey Place

Avondale

Auckland 1026

 

Our Returns Procedure does not affect your statutory rights.

Canterbury products purchased at a retail store or from other websites must be returned to the original store or site from which they were purchased.

 

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