Returns Information

Returns Policy:

Canterbury of New Zealand is happy to accept the return of goods within 30 days of receipt.  

For orders placed between 26th November 2021 and 31st December 2021, returns can be made up to 60 days after the date of purchase

If requested we will refund the monetary value of the items returned, at the price you purchased them, but not the delivery charges (if applicable). We can also exchange items for a different size or colour. 

Goods must be returned in the same condition as received, unworn with original tags attached. Canterbury reserves the right to refuse a refund or exchange if the goods are deemed to have been damaged, worn or tampered with, or the tags have been removed. This does not affect your statutory rights. 

If you didn't create a website account by the time of your purchase, you will need to request a forgotten password to set up an account and have access to your order history.

 

Returns Procedure

A Returns Form must be included in your return

Returns Forms can be generated from your Canterbury Account within 30 days of purchase:

1.     Simply log in here using the email address you used when purchasing the product.  If you checked out as a guest, you can access your order details by clicking on "Forgotten password", and log in with the emailed information.

2.     Click on 'My Order History'

3.     Click on the appropriate order and products and then click the button 'return items'.

4.     Add quantities and reason for returning items.

5.     A Returns Form will be emailed to you. Please print it out and enclose it with the returned items. If you can't find the Returns Form email in your inbox then please check your junk mail or spam folders

If you are experiencing any difficulty generating a Returns Form please contact us on 0508 222 636 or customer.service@canterburynz.com. 

You can exchange for a different colour or size, or a different style of the same value, or you can request a refund.

If you are returning an item because of an error on our part or because it is faulty, we will arrange for the collection. Please contact our Customer Support Team on: customer.service@canterburynz.com to arrange collection.

Refunds can only be made to the original card of purchase. Refunds to a card other than the original can only be processed if the original account details have expired. You will receive an email confirmation of your return having been processed. Please allow from 3 to 5 working days for your refund to appear in your account after receiving email confirmation. Our returns procedure does not affect your statutory rights

 

Returning Items by Post:

Customers have to arrange their own return via post or another courier service. Please enclose a Returns Form  with your return. We recommend that you send your item via a recorded delivery service to obtain a tracking number and proof of signature. We are unable to accept liability for any goods lost in transit to our warehouse.

 

Please return to:

Canterbury of New Zealand Ltd

Online Returns

19 Copsey Place

Avondale

Auckland 1026

 

Our Returns Procedure does not affect your statutory rights.

Canterbury products purchased at a retail store or from other websites must be returned to the original store or site from which they were purchased.

 

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